Shipping policy
Frequently Asked Questions (FAQ)
1. Where do you ship from?
All orders are processed and shipped from our fulfillment center in Cumming, GA.
2. Do you offer international shipping?
Currently, we do not ship internationally. We offer shipping within United States and Canada. If you're outside these regions, please contact us at support@harpergracepress.com for potential shipping options.
3. How long does it take to process my order?
Orders are typically processed within 1-3 business days (excluding weekends and holidays). During peak seasons or promotional events, processing times may be slightly longer.
4. What are your shipping rates?
We offer flat-rate economy shipping based on the weight of your order:
✅ Economy Shipping (0lb – 5lb) → $4.99
✅ Economy Shipping (5.01lb+) → $9.00
Shipping costs are calculated automatically at checkout based on your order total and weight.
5. When will I receive my order?
Delivery times vary based on your location and shipping method. Below is an estimate:
- Economy Shipping: 6 –10 business days
Once your order is shipped, you will receive a confirmation email with tracking information.
6. How do I track my order?
Once your order is shipped, you will receive an email with a tracking number and a link to track your package. You can also track your order by logging into your account under “Order History.”
7. What happens if my package is lost or delayed?
If your order has not arrived within the estimated delivery time, please check the tracking information. If you suspect your package is lost, contact our support team at suppor@harpergracepress.com, and we will assist you in resolving the issue.
8. Do you ship to P.O. Boxes or APO/FPO addresses?
Yes, we ship to P.O. Boxes and military APO/FPO addresses using USPS shipping services.
9. Can I change my shipping address after placing an order?
If you need to modify your shipping address, please contact us at support@harpergracepress.com within [12 hours] of placing your order. Once an order is processed, we cannot guarantee address changes.
10. Do you charge customs duties or taxes on international orders?
For international shipments, customs duties and taxes may apply depending on your country’s regulations. These charges are the responsibility of the customer and are not included in our product or shipping costs.
11. What should I do if I receive a damaged or incorrect item?
We take great care in packaging orders, but if your item arrives damaged, defective, or incorrect, please contact us within 10 days of receiving your order at support@harpergracepress.com with photos of the issue, and we will gladly assist with a replacement or refund.
12. Do you offer local pickup?
At this time, we do not offer local pickup. If you have any special requests, feel free to reach out to us at support@harpergracepress.com
Need Further Assistance?
For any additional shipping inquiries, please contact our support team at:
📧 Email: support@harpergracepress.com
📞 Phone: (470) 202-8482
We’re happy to help! 😊
