Refund policy
Returns & Refunds – Frequently Asked Questions (FAQ)
1. What is your return policy?
We want you to love your purchase! If you're not satisfied, we accept returns within 14 days of delivery for a refund, store credit, or exchange (depending on the item condition and reason for return).
✅ Returns accepted within: 14 days of delivery
✅ Item must be: Unused, in original packaging, and in resellable condition
✅ Non-returnable items: final sale, personalized/custom products, gift cards
✅ Return shipping cost: Customer is responsible for return shipping
2. How do I start a return?
To initiate a return, follow these steps:
- Email us at support@harpergracepress.com with your order number and reason for return.
- We’ll provide return instructions and a return shipping label (if applicable).
- Ship the item back within 7 days.
- Once received and inspected, we’ll process your refund, exchange, or store credit within 3 business days.
3. Do you offer free returns?
Customers are responsible for return shipping fees unless the item was damaged or incorrect.
4. What items are non-returnable?
The following items cannot be returned or refunded:
🚫 Final sale items
🚫 Gift cards
🚫 Personalized or custom-made products
🚫 Digital downloads
5. Can I exchange an item?
Yes! If you’d like to exchange an item for a different size, color, or product, please contact us at support@harpergracepress.com within 14 days of receiving your order. Exchanges are subject to stock availability.
6. When will I receive my refund?
Refunds are processed within 3 business days after we receive and inspect your return.
- Refunds to credit/debit cards: May take 5-10 business days to appear on your statement, depending on your bank.
- Refunds via store credit: Processed immediately once the return is approved.
- Refunds via PayPal: Typically appear within 24-48 hours.
7. What if I received a damaged, defective, or incorrect item?
We’re sorry for the inconvenience! If you received a damaged or incorrect product, please email us within 5 business days at support@harpergracepress.com with:
✔ Your order number
✔ Photos of the damaged or incorrect item
✔ A brief description of the issue
We’ll send a replacement or process a full refund at no cost to you.
8. Can I cancel or modify my order after placing it?
Once an order is placed, we begin processing it immediately. However, if you need to cancel or modify your order, please contact us within 24 hours of placing it. If your order has already shipped, you may need to initiate a return instead.
9. Do you offer refunds for late deliveries?
We strive to meet delivery estimates, but delays may occur due to carrier issues, weather, or high order volumes. Refunds for late shipments are not guaranteed, but if your order is significantly delayed, please contact us for assistance.
10. How do I return a gift?
If you received a gift and would like to return or exchange it, please email us at support@harpergracepress.com with the gift order number or the name of the purchaser. We can issue store credit or exchange the item without notifying the gift giver.
Need Help? Contact Us!
For any additional return or refund inquiries, please reach out to us:
📧 Email: support@harpergracepress.com
We’re here to help and ensure you have a seamless shopping experience! 😊
